Privacy
Policy

1. Introduction and Scope

This Privacy Policy constitutes a legally binding agreement between you and XM Services LLC ("Company"), organized under the laws of New York, with principal offices at 350 Fifth Avenue, New York, NY 10118. This Policy governs the collection, use, processing, storage, and disclosure of personal information obtained through your use of xmservices.online and related digital services. By accessing our services, you expressly acknowledge that you have read, understood, and agree to be bound by this Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information voluntarily provided when you complete contact forms, quote requests, or consultation scheduling forms; engage via email or telephone; enter into service agreements; or subscribe to marketing communications. This includes: full legal name, business entity name, email address, telephone number, mailing address, billing information, and website URLs.

2.2 Information Collected Automatically

When you access our website, we automatically collect: IP address, browser type and version, operating system, referring URLs, pages visited and duration, device identifiers, geographic location at city/region level, and cookie data.

3. Lawful Basis for Processing

We process your personal information under the following lawful bases:

• Contractual Necessity — Processing required to fulfill service obligations, including web development, digital marketing, and consulting services
• Legitimate Interests — Processing for fraud prevention and service improvement, where interests are not overridden by your rights
• Consent — Processing based on your explicit, freely given consent, which you may withdraw at any time
• Legal Obligation — Processing required to comply with applicable federal, state, or local law

4. How We Use Your Information

We use collected information to: provide and improve our digital services; process quote requests and manage client relationships; communicate regarding projects or inquiries; send promotional communications with consent; conduct market research; detect and prevent fraudulent activity; comply with legal obligations; and enforce our Terms and Conditions.

5. Information Sharing and Disclosure

We do not sell, rent, trade, or transfer your personal information to unaffiliated third parties for their marketing purposes. We may share with: (a) Service Providers bound by confidentiality obligations; (b) Legal Authorities where required by law; (c) Business Transfer parties, subject to confidentiality; and (d) Third parties with your prior written consent.

6. Data Retention

We retain personal information for as long as necessary to fulfill collection purposes, including satisfying legal, accounting, or reporting requirements. Client project data is retained for a minimum of seven (7) years following project completion. Marketing contact data is retained until you withdraw consent or request deletion.

7. Your Rights and Choices

Subject to applicable law, you have the right to: access and obtain copies of your personal information; rectify inaccurate information; erasure under certain circumstances; restrict or object to processing; data portability in machine-readable format; withdraw consent at any time; and lodge complaints with supervisory authorities. Submit requests to privacy@xmservices.online. We respond within thirty (30) days.

8. Data Security

We implement industry-standard technical, administrative, and physical safeguards including SSL/TLS encryption, access controls, regular security assessments, and employee training. No method of electronic transmission is completely secure.

9. Amendments

We reserve the right to modify this Policy at any time. Material changes will be communicated via email or prominent notice at least fourteen (14) days prior to the effective date.

10. Contact

For privacy inquiries: legal@xmservices.online | XM Services LLC | 350 Fifth Avenue, New York, NY 10118